Refund policy
Return and Refund Policy — Luxe Time Co.
We want you to love your purchase from Luxe Time Co. (luxetimeco.xyz). If you are not completely satisfied, you may return eligible items within 30 days of delivery.
Eligibility
To be eligible for a return, items must be unused, unopened or in their original packaging, and in the same condition in which you received them. For hygiene and safety reasons, opened items cannot be returned unless they arrived defective or damaged.
How to Start a Return
Contact us with your order number to request a return authorization. Once approved, we will provide instructions for sending the item back. Items sent back without an authorization cannot be processed.
Return Shipping
Return shipping costs are the responsibility of the buyer unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Inspection and Refunds
Returned items will be inspected upon arrival. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days of inspection. Please note that your bank or payment provider may take additional time to post the credit.
Exchanges
If you need a different item, please return the original item for a refund and place a new order. This ensures you receive your replacement as quickly as possible.
Late or Missing Refunds
If you have not received your refund within 10 business days of approval, first check with your bank, then contact us and we will investigate.
Contact Us
For return requests or questions about this policy, please contact us through the contact page on our website and include your order number.